We ship worldwide (well, almost) and we provide FREE STANDARD SHIPPING on all orders over $35.

Shipping & Delivery

FREE SHIPPING ON ORDERS OVER $35 (7-15Days)

STANDARD SHIPPING $4.99  (7-15Days)

DHL $39.99 (3-7Days)

Address

To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information! If you find that your order information is incorrect, please contact us at support@ lovefery.com with your order number and correct information as soon as possible.

Packaging

To save the planet and reduce waste, we will try to pack many items in one package if you order multiple items. This may result in a slightly longer processing time, especially for orders of more than 5 items.

Restrictions

Please note that there are some restrictions that our carriers can't ensure safe delivery. Please double check the nominated shipping address contains specific details such as unit number, street number, building number, etc. 

We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. For example, providing incorrect delivery information including name, address, zip code, etc.

For certain countries (including U.S. island territories), you may have to go to your local postal office to pick up the package and the delivery time may be longer than suggested above. Thank you for your patience and understanding.

Customs Duties

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.

Customers take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as gifts or list an amount lower than the actual product price.

Additional Information

1) Express Shipping is not available for P.O. Boxes /APO/FPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries). Also, you will more likely be charged for customs duties than flat-rate shipping.

2) Shipping Time does not include a 1-5 day processing period required to process your order from the date your order is placed. For pre-order items, the wait will be longer as we cannot guarantee the manufacturer's schedule.

3) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.

Still Need Help?

If you need additional support, please contact us at support@ lovefery.com

Refund Policy

We strive to make the return process as seamless as possible to ensure your satisfaction with our products.

Eligibility & Potential Fees

Returns are accepted within 15 days from the date you received your items in the same order, with the return package mailed out within 14 days of receiving the return instructions.

All items must be unworn, in their original condition, with the original packaging and all tags attached. Hygiene stickers (if any) must remain intact. Items that appear washed or altered will not qualify for a refund. The original shipping fee is generally non-refundable, except in cases of quality issues or problems with the order, where we will cover the return shipping.

Initiating a Return

To start a return, please send a request email to support@lovefery.com, briefly stating the reason. We will respond within 6 hours with detailed return instructions. Note that items sent back without a prior return request will not be accepted.

Shipping the Item(s) Back

Contact us to initiate a return request, and we will provide detailed return instructions within 6 hours. Pack the items in their original packaging, include a slip with the order number, and use a shipping method with a tracking number. Inform us of the tracking number, and we will follow up upon receiving the package at our facilities.

Refund Process

After processing your return request and receiving the item(s), expect up to 7 days for the refund to be issued to your original payment method. The original shipping fee is non-refundable.

Exchanges

For exchanges, contact us at support@lovefery.com to initiate a request. We will provide detailed instructions within 24 hours.

Items Not Accepted for Return

Certain items are not eligible for return, including swimwear, costumes, bodysuits, lingerie, underwear, event and party supplies, DIY supplies, items with broken hygiene seals, final sale items, and custom-made items. Contact us for clarification on specific items.

Additional Information

Ensure holiday-related items are purchased at least 20 days before the holiday to account for shipping delays. Do not send return packages to the sender's address; use the address on the provided shipping label. We are not responsible for non-lovefery items included in return packages.

Express shipping fees cannot be refunded for personal reasons, and we do not refund holiday-related items due to late arrival. Order cancellations are only possible before the package is sent from our warehouse.

For size discrepancies, our sizing is based on US standards. Different production locations may result in size variations, but we will uniformly convert sizes to the US standard.

Need Further Assistance?

For additional support, contact us at support@lovefery.com.